Hard Rock Hotel & Casino is one of the most iconic and widely recognizable names and brands worldwide. Accented with an extensive collection of rare rock-n-roll memorabilia and complemented with the omnipresent soul of music, Hard Rock Hotels & Casinos are premiere entertainment destinations.

The answer to your question may be available in our FAQ’s. If you still need assistance, we’re just a call or email away. Support Hours: Monday-Friday 8:30AM to 5:30PM EST; By Phone (within the U.S.): 1-888-519-6683; By Phone (international): +1 954 488-7304; By Email: customercare@hardrock.com; Mail: Hard Rock International. If you have your receipt from a recent transaction made at a participating Hard Rock Cafe or Rock Shop, look for a 15 digit Purchase Code on the receipt. Then, sign in to your account and look for the Request Visit Credit section of the Hard Rock Rewards website.

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Hotel guests can check out their choice of one of our 20 Fender guitars, which come with Nixon headphones and a Fender Mustang floor amplifier, to create a pop-up studio right in your own guest room. Novice rockers can take advantage of the in-room video lessons or just start strumming and see what kind of tunes you can create. Wax is the latest component to the brand’s music amenity program, offering guests the opportunity to tune in to the vinyl resurgence and experience music as it was intended to be listened to. Partnering with Crosley, Hard Rock has amplified the in-room listening experience with a carefully curated collection of 10 iconic records chosen by Hard Rock’s team of music experts. A Crosley turntable will keep the records spinning as guests find their groove at leisure.